Contact

How to reach us

The fastest help is by email. We reply to every message within 24 hours on business days (Mon–Fri, 9am–6pm HKT, UTC+8).

Send us a message

Email your message to sales@kikimobile.store. For order help, include your order number.

Direct email

• Support & general: sales@kikimobile.store
• Privacy & data requests: sales@kikimobile.store (subject: Privacy)
• Press & partnerships: sales@kikimobile.store (subject: Press)

Support hours

Mon–Fri, 9am–6pm HKT (UTC+8). Messages outside these hours get a reply on the next business day.

What to include for a faster reply

• Order number (for anything order-related).
• Photos, if the question is about a damaged or wrong item (within 7 days of delivery).
• Your shipping country, if the question is about delivery time or customs.

Mailing address

KiKi Mobile
Flat G, 15/F, Block 6 Island Harbourview
11 Hoi Fai Road, Tai Kok Tsui
Kowloon, Hong Kong

We are an online-only retailer and do not accept returns or walk-in visits at this address. Returns go to our nearest warehouse; email us for the correct address for your parcel.

Phone

We do not currently offer phone support — email gets you a faster, written answer we can act on and reference later. If you need urgent help with a live order, mark the subject “URGENT” and we will prioritise it.

Languages

We reply in English. If you write in another language we will do our best, but please include an English summary if you can.

Social

Find us from the links in the footer. We read DMs but email remains the reliable channel for order issues.

Response times

We aim for 24 business hours. During major promotions the queue can run longer — we read every message and appreciate your patience.